Shipping policy

SHIPPING POLICY

HIGH-RISK ZONES

These areas are considered unsafe for couriers to travel and a surcharge (over and above the shipping  cost) is applied.  An invoice will be sent prior to dispatch should you reside in a "high-risk"-considered area. Or we will call and let you consider other options(like Paxi).

HIGH-RISK ZONES AND POLICE STATION DELIVERIES

Due to high rate theft and hijackings, some areas are deemed as 'hotspots/ high-risk/red-zones' by our courier partners, and will only be serviced to the local police station and you will be required to collect your order at the police station as opposed to getting a typical door-to door delivery. 

If you reside in a high risk area, you will get a telephone call from the courier ON THE DAY of delivery to arrange a police station pick up.  Unfortunately we have no knowledge before hand, and therefore we do not have control over this.  We apologize in advance for this inconvenience.

Should you not be able to collect from the police station, please feel free to return the parcel to us - we will refund the value of the products, but not the cost of shipping or return.

WHAT ARE YOUR WORKING HOURS

Our working hours are 8am to 5pm on Monday to Friday. We are closed on weekends and public holidays. However online store is open for orders 24hours as well as customer service is open 24hours on what's app +27730500443, please note orders placed on weekends will be processed Monday morning. 

HOW WILL MY ORDER BE DELIVERED?

If you live in South Africa, your order will be delivered via a door-to-door courier service.  Please make sure there is someone at your address between 8am and 5pm Monday to Friday.  

WHEN WILL MY ORDER BE DELIVERED?

We ship orders on Monday to Friday at 3pm.  

Orders placed (and paid)  before 11am Monday to Friday will be dispatched on the day, orders placed after 11am will ship the following afternoon.  Orders take 1 to 5 working days to arrive from date of shipping. 

For order paid via 'Bank Deposit" please note that payment needs to reflect in our account before your order is processed. 

CAN I TRACK MY ORDER?

Yes!  We will send you a tracking number once your order is dispatched.  You may trace your order HERE, using the tracking number we send you.

WHAT IS THE DELIVERY COST

Paxi R60 7-9 working days, Paxi R110 3-5 working days, Or Courier guy R120 takes 3-5 working days